Frequently Asked Questions

1. What is your return address?
2. What is the return period?
3. What is a RA Number?
4. How do I obtain a RA Number?
5. Are there any items which are non-returnable?
6. What are your shipping and return policies?
7. How can I return my purchase?
8. What is the preferred method when shipping an item back for a refund or exchange?
9. What should I do if my order was damaged?
10. What should I do if the wrong item was shipped?
11. My refund amount and my purchase amount are not the same, why?
12. Will my exchange or return request ever be denied?
13. How long does it take for me to get a refund?
14. What does "bench-tested" mean?
15. How can I write a review on a product?
16. If I know I will purchase from your store again, can I receive store credit instead of setting up a refund or exchange?

Q1: What is your return address?
A1: Regardless of the return address on your original package, please return all items to:

Your Electronic Warehouse
2828 Broadway St.
Quincy, IL 62301

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Q2: What is the return period?
A2: For most items, Your Electronic Warehouse offers a 15-day merchandise exchange policy. All returns require a RA (return authorization) Number.

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Q3: What is a RA Number?
A3: A Return Authorization Number is given to a customer when his/her item(s) is eligible for refund or exchange.

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Q4: How do I obtain a RA Number?
A4: Upon completion of the online return process and indicating the reason for which you wish to return an item, you will receive a RA Number . You may also call customer service and a RA Number will be issued to you upon eligibility.

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Q5: Are there any items which are non-returnable?
A5: All items returned for either an exchange or refund must be returned in new condition - as received at delivery time. All equipment should be "bench-tested" prior to installation. Any defective on-arrival product will be exchanged or credited on individual situation (units that have been installed, scratched or abused will not be accepted for credit).

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Q6: What are your shipping and return policies?
A6: Apart from custom orders, all items which are returned in the condition of which they were received will be eligible for refund or exchange. All returned items are subject to inspection and a 15% restocking fee. If a customer attempts to return unacceptable items they will be shipped back to the customer at his/her expense.

• All returns for headphones will encure a 15% restocking fee unless otherwise determined.
• No goods will be accepted without a RA Number.

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Q7: How can I return my purchase?
A7: Complete the online return process for a RA Number. You can return your items by clicking the Order Status tab on 4ElectronicWarehouse.com and filling in the required information. Pack your return securely-in the original package (if possible)-and include your completed invoice in the package.  We accept any shipping carrier, so it is the customer's choice on which company to use when shipping the package back to Your Electronic Warehouse.  Write down your tracking number for future reference.

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Q8: What is the preferred method when shipping an item back for refund/exchange?
A8: Please ship your parcel back to us freight paid. We suggest that you use FedEx Ground "Insured." We cannot accept COD or frieght-collect shipments.

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Q9: What should I do if my order was damaged?
A9: Each product sold by YEW is fully guaranteed by the manufacturer (unless specifically stated otherwise). The complete manufacturer's warranty is included with the product. All warranty terms are determined by the manufacturer. The manufacturer's warranty usually covers repair or replacement of defective parts, subject to the conditions set forth. To locate a service center near you, please refer to your product manual.

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Q10: What should I do if the wrong item was shipped?
A10: In the case that an item is delivered to you, and it is not the item that was ordered, please contact customer service and we will make arrangements to get the proper item to you.

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Q11: My refund amount and my purchase amount are not the same, why?
A11: Shipping fees are not included in your refund amount, nor are they included toward your credit for an exchange. Exchange items will be shipped to you at our expense. On orders that originally received free shipping, the actual shipping charges for the returned item(s) will be deducted from your refund, regardless of pre-paid status.

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Q12: Will my exchange or return request ever be denied?
A12: Special order items are not available for return. No goods will be accepted without a RA number. Items received without a RA number will be returned to the shipper at their expense.

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Q13: How long does it take for me to get a refund?
A13: Once your return is received and inspected by our returns department a credit will be issued to the original form of payment (this process may take up to 72 hours after shipment delivery). Please note, depending upon processing time it may take approximately 7 days for the credit to be reflected on your account.

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Q14: What does "bench-tested" mean?
A14: Prior to installing equipment into your ceiling or wall, we request that you test the merchandise to ensure that it is working properly.

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Q15: How can I write a review on a product?
A15: At the bottom of each product page you will find a text box and "write a review" button. Just fill in your opinions and submit them. We appreciate your feedback.

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Q16: If I know I will purchase from your store again, can I receive store credit instead of setting up a refund/exchange?
A16: Absolutely. Store credit is given in the form of a gift certificate/reward dollars code that will be emailed to you. If you need help using the code that is emailed, we will be more than happy to help you apply it.

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